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Is my order shipped from Canada?
We are a Canadian company and ship domestically within Canada. This means no duty or importing charges, local support, and faster shipping than U.S. companies. And you are helping out a local Canadian business.
General shipping information
We normally offer same-day shipping preparation and are usually able to ship orders placed by 1:00 EST on the same day (this may not be possible during the holiday season or if there is an epidemic such as with Covid). We have multiple warehouses and transit times will vary, as products will ship from multiple locations based on availability. As a general estimation, free shipping takes 3-7 business days and expedited shipping takes 1-4 business days to be delivered.
Orders that need additional handling time
Orders that include oversize tabletops or that need special handling/delivery may take an additional 1 to 2 days to ship. In the event that a product is out of stock or there's an issue with your order, we will notify you via email within 24 business hours. Please also note that custom orders usually take 3-4 weeks to finish customization work.
Shipping options are limited for large items, and although a specific day can be requested for return pickups, a specific time during the day can not be accommodated with standard courier services (for delivery and return pickups) and are normally limited to outside porches (for houses) and concierges (for condos where allowed) as couriers normally are not allowed direct access to condo suites. There are liability issues with going inside a residence that standard couriers must follow.
Can the driver call me before delivery?
No, this is not normally available with any of the standard couriers available in Canada. Local (Greater Toronto Area) delivery may be able to provide this service; please inquire if needed.
Orders going to remote locations might require additional time for transit. Depending on your location, we might be limited to using Canada Post as a shipping carrier. In these cases, we cannot guarantee that the order will be delivered to your doorstep and that all of your items will be within Canada Post's size limitations. If there is an issue with delivering your order, we will normally contact you within 24 business hours.